App / Casino
Using your 995be account — whether you are topping up via bKash, joining a live table, or browsing the sportsbook — means you have accepted these terms. Read them carefully; they set out what we expect from you and what you can expect from us.
These terms form the complete agreement between you and 995be for every interaction on the platform — account creation, deposits, game play, withdrawals and any communication with our support team. They apply regardless of the device you use or the browser you open the site on. Access to 995be and the availability of any feature depends on your local law and the eligible regions we serve; if you are not permitted to use services of this kind under the laws of your location, these terms do not grant you that permission and you must not proceed. We may update these terms when our services change or when applicable requirements shift. When we do, we will post the revised version here with a clear indication that it has changed. Continued use of your account after a revision means you accept the updated version. If you disagree with any change, the right action is to stop using the account and contact our support team to close it. Your wallet transactions — whether you use bKash, Rocket or another supported method — are governed both by these terms and by the individual rules of that payment provider. We do not override those provider rules; we apply them alongside ours. Any dispute about a wallet transaction should be raised with us first via the support routes listed on this page.
Not every part of your experience on 995be falls under the same rule set. Understanding the boundary helps you know where these terms protect you, where a third party's rules take over, and where local law is the deciding factor. These four areas define the full scope.
Creating, logging into and managing your 995be account — including password resets and session behaviour on your mobile browser — is fully within scope. We set the rules here and support you through any access issue directly.
Deposits and withdrawals processed through bKash or Rocket interact with both our terms and the payment provider's own rules. We handle the platform side; the payment provider handles the transfer side. Both sets of rules apply to a single transaction.
Game content supplied by studios in our lobby — slots, live tables, crash games and sportsbook markets — is covered by these terms for availability and conduct. We do not, however, set individual game mechanics; those come from the studio or provider.
Any external link, payment gateway interface or identity verification service that sits outside the 995be domain is governed by that third party's own terms. We are not responsible for how those services handle your data or your transaction once you leave our platform environment.
These terms are not one-sided. You have practical actions available to you at any point during your account relationship with us. You can request a copy of the transaction history held against your account — open the account wallet section and review the records shown there; if anything looks incorrect, raise a correction request through our support chat or email route. You can also ask us to update factual details on your account, such as a contact number or linked wallet reference, by following the account settings path and confirming the change with the verification step shown on screen. If you believe we have applied a term incorrectly to your account — for example, a wallet transaction that was declined against a rule you dispute — you have the right to raise a formal question and receive a written response. We keep a record of all support exchanges. Finally, you may request account closure at any time by contacting support; we will confirm the request and handle the closure in line with any outstanding balance.
Open the wallet section of your account to see a full log of deposits, withdrawals and game rounds. If a line item looks wrong, note the date and amount before contacting support so we can locate the record quickly.
Go to account settings to update your contact details or linked bKash or Rocket wallet number. The screen shows the verification step required; follow it exactly and the change is applied on our side without a delay.
If you believe a term has been applied to your account in a way that does not match what is written here, contact us in writing via email or live chat. We log the exchange and respond with a clear answer referencing the specific term in question.
You can close your account at any point. Contact support, confirm your identity through the step shown in the chat flow, and we will process the closure. Any withdrawable balance is handled before the account is shut.
If something in these terms is unclear, or if you need to act on a right described above, these are the routes to reach us. We do not publish support hours we cannot stand behind, so contact us through the route that suits your situation and we will respond through the same channel.
Open the chat widget visible at the bottom of every page on 995be. Use this for time-sensitive questions about your account, a wallet transaction or a term you want clarified before acting on it.
Send a written query to our support address listed on the Contact page. Email is the right route for formal requests — account closure, correction of records, or a written response to a policy dispute you are documenting.
The Help section inside your signed-in account covers common questions about terms, wallet rules and account status. Check there first; many answers are available without needing to contact the team directly.
We take the practical side of these terms seriously — not as a legal formality, but because your account should work the way you expect it to. Here is how we handle the four areas that matter most to someone reading this page.
We hold transaction and account records for as long as your account is active and for a further period required by applicable rules. You can request a summary of what we hold at any time through the email support route; we do not charge for this request.
When you open 995be on your mobile browser, we use cookies to keep your session active so you do not have to log in again on every visit. You can manage cookie preferences through your browser settings; restricting them may affect how the account page loads.
Your account is protected by the login credentials you set. We do not ask for your password via chat or email. If you receive a message claiming to be from 995be and asking for your password or bKash PIN, do not respond — report it to our support team immediately.
If you want to suggest a change to how a term is applied to your account, or if you believe a term is written in a way that creates an unfair outcome, write to us via email. We review these formally and respond in writing with our position.
These are the questions we see most often from people who have just read through the terms above. If your question is not here, the live chat and email routes on this page will get you a direct answer.
Yes. These terms apply to your account regardless of the device or browser you use to access the platform. Whether you are on a phone, tablet or desktop, the same rules govern your session, your wallet transactions and your conduct on the site.
Raise the dispute with us first via live chat or email, quoting the transaction date and amount. We review the record on our side. If the issue is with the payment provider's transfer step rather than our platform, we will direct you to the correct contact route for that provider.
We post the updated version on this page and indicate clearly that a change has been made. Continuing to use your account after that counts as acceptance. If you disagree, contact support before making any further transactions so we can walk through the closure process with you.
Access to 995be depends on your local law and the eligible regions we serve. These terms do not grant you permission to use the platform if local law prohibits it. Check the rules that apply in your location before proceeding; we cannot make that determination on your behalf.
Send a written query via the email support route listed on this page. Describe the specific term you are disputing and the transaction or action it relates to. We log all formal queries and respond in writing with a clear reference to the term in question.
We keep records for the duration your account is active and for an additional period in line with applicable requirements. You can request a summary of the data held on your account at any time by writing to our email support route; there is no charge for that request.